Terms of Service

1. Who we are

PuenteVA (“PuenteVA”, “we”, “us”) runs the website puenteva.com, an online platform where construction businesses (“employers”) find and contact bilingual Spanish–English construction specialists based in the Philippines (“specialists”). PuenteVA is operated by [registered business name and address].

By creating an account or using puenteva.com, you agree to these terms and to our Privacy Policy. If you use PuenteVA for a company, you confirm you're allowed to accept these terms for it.

2. What PuenteVA is, and isn't

PuenteVA is a subscription platform, not a recruitment agency, employer or staffing company.

• Employers post jobs, browse specialist profiles and message specialists. Specialists create profiles, apply to jobs and reply.
• Any work arrangement is made directly between the employer and the specialist. They agree on the role, pay, hours and terms between themselves.
• PuenteVA is not a party to that arrangement. We don't employ specialists, pay them, take a share of their pay, supervise their work or guarantee any outcome.
• Having a profile doesn't guarantee a specialist work, and posting a job doesn't guarantee an employer a hire.

3. Accounts

• You must be at least 18 years old and give accurate information.
• One person or company per account. Don't create an account for someone else without their permission.
• Keep your password private. You're responsible for activity on your account. Tell us right away if you think someone else has accessed it.
• Employers sign in with an email and password. Specialists sign in with a one-time code sent to their email. “Forgot password?” also uses an emailed code.

4. Employers

Before posting jobs, employers create a company profile. Your company name, type of business, size and location are shown to specialists on your job posts. Your contact name, phone and email are not.

As the hiring party, you are responsible for:

• the accuracy and legality of your job posts;
• your agreement with anyone you hire, including pay, schedule, equipment, confidentiality and ending the arrangement;
• paying the specialist what you agreed, on time;
• complying with the laws that apply to you and to the arrangement, including tax, labor, contractor-classification and data protection rules in your country and in the Philippines;
• protecting any personal information you receive from specialists, and using it only to discuss and manage the work.

You must never ask a specialist to pay you or anyone else to be hired, to buy equipment or training from you, or to share bank passwords or other financial access.

5. Plans and payment

Employers choose a plan. Current plans:

• Contact credits. Starting a conversation with a specialist you haven't contacted before in the current billing period uses one credit. Continuing an existing conversation doesn't. Unused credits don't carry over.
• During the preview, paid plans are activated by our team after you request an upgrade, and we confirm the price and how to pay before you pay anything. There is no automatic charge.
• When a paid period ends without renewal, Free plan limits apply. Your job posts and conversations stay, but you can't start new conversations or send messages until you upgrade again.
• Prices are in US dollars and exclude any taxes that apply. Refund terms for paid periods: [to be confirmed when online payments open].
• We may change plans or prices for future billing periods. We'll tell you before a change affects you.

6. Specialists

• PuenteVA is free for specialists. We never charge specialists a fee to join, apply or be hired, and no employer may ask you for one. If anyone does, please tell us.
• Your profile must be truthful, and your writing samples and other work must be your own.
• You decide which jobs to apply to and whether to accept any offer. Your agreement is with the employer, not with PuenteVA.
• You can pause your profile to hide it, or delete your profile and account at any time from your profile page.

7. Language assessments

Specialist profiles appear to employers only after we review the specialist's language skills. Assessment results (for example, written translation or spoken interpretation level) reflect our team's judgment at the time of the assessment. They help employers shortlist, but they are not a certification or a guarantee of future performance. Employers should run their own interviews and checks before hiring. Specialists can ask a person to review any result.

8. Rules for everyone

Don't use PuenteVA to:

• post fake, misleading, discriminatory or illegal jobs or profiles;
• harass, threaten or deceive anyone, or send spam;
• collect, copy, scrape or resell profiles, contact details or other data from the site;
• share someone's personal information outside the purpose of discussing and doing the work;
• get around plan limits, security checks or other protections, or access accounts or areas that aren't yours;
• upload malware, or interfere with the site's operation.

Please don't put passwords or your customers' personal information in job posts or profiles.

9. Your content

You keep ownership of what you post (job posts, profiles, messages, writing samples). You give PuenteVA permission to store it, display it to the people the site is designed to show it to, and process it to run the platform, as described in the Privacy Policy. We may remove content that breaks these terms. The PuenteVA name, design and site content belong to PuenteVA.

10. Suspending or closing accounts

You can stop using PuenteVA at any time. Specialists can delete their account from their profile page. Employers can ask us to close their account at hello@puenteva.com.

We may suspend or close an account, hide a profile or remove a job post if it breaks these terms, puts others at risk, or if we're required to by law. Where reasonable, we'll explain why and give you a chance to respond.

11. Disclaimers and liability

We work to keep PuenteVA accurate, secure and available, but the site is provided “as is”. We don't promise it will always be available or error-free, and we can't verify everything users tell us.

Because work is agreed directly between employers and specialists, PuenteVA isn't responsible for their agreements, payments, the quality of work, or disputes between them. To the extent the law allows, PuenteVA's total liability to you for any claim related to the site is limited to the amount you paid PuenteVA in the 12 months before the claim. Nothing in these terms limits rights you have under consumer or data protection laws that can't be excluded. [Final wording to be confirmed by our lawyer.]

12. Changes, governing law and contact

We may update these terms as PuenteVA develops. We'll change the date at the top and, for significant changes, tell registered users before they take effect. Continuing to use PuenteVA after that means you accept the updated terms.

These terms are governed by the laws of the Republic of the Philippines. [Venue for disputes to be confirmed.]

Questions about these terms: hello@puenteva.com.